Location: 1 Tower St, York YO1 9WD
Pay: £13.49 per hour
Job Type: Full-time
Shift: Night shift
About the Role
Join a team at the UK’s #1 Great Place to Work 2025, where every day is different, and every guest experience matters. As an Assistant Night Manager, you will lead the night Front Office team, ensuring exceptional service in the reception area. You will be the main point of contact for guests during night operations, handling enquiries, complaints, emergencies, and evacuations with professionalism and care.
If you are an ambitious hotelier with leadership experience and a passion for delivering VIP guest experiences, this is the role for you. Excellent communication, problem-solving, and customer service skills are essential.
What We Offer
- Smart uniform provided
- Free, healthy meals while on duty
- Opportunities to grow into Night Manager positions
- Personal development programs to support your career progression
- Participation in Corporate Responsibility initiatives (More info)
- Team Member Travel Program: discounted hotel stays + 50% off food & beverages (subject to outlet)
- Referral Program for team members
- Discounts on high street retailers via Perks at Work
- 28 days of holiday including bank holidays, increasing to 33 days with service
- Discounted dental and health cover
- Discounted parking (£4/day) and taxi services between 11pm–6am
- Modern, inclusive team member areas
Responsibilities
- Lead and support the night Front Office team
- Deliver exceptional VIP guest experiences
- Handle guest enquiries, complaints, and emergency situations
- Ensure smooth night-time hotel operations
- Maintain a positive, inclusive, and collaborative work environment
Who You Are
- Ambitious and passionate about hospitality
- Experienced in team leadership
- Excellent in communication, problem-solving, and complaint handling
- Committed to delivering exceptional customer service
At Hilton, every job makes the stay. Behind every guest experience is a team member creating unforgettable memories. Join us and be part of a culture that celebrates inclusivity, positivity, and growth.
Discover more about our brands: Hilton Brands | Global Hospitality Company