Location: Birmingham B3 3AX
Pay: £16.71 per hour + Tronc
About Big Mamma:
Big Mamma is a French-Italian restaurant group founded by Victor Lugger and Tigrane Seydoux. Over the last 8 years, we’ve opened 27 restaurants across Europe, including France, Monaco, England, Spain, Germany, Belgium, and Italy. Our mission is to share 100% homemade, authentic Italian dishes in beautiful spaces with big smiles!
Your Role:
As part of our floor team, you will:
- Take care of all guests in your section, following our steps of service.
- Make recommendations, upsell menu items, and process payments.
- Learn everything about our products, wines, and cocktails.
- Open and close the floor efficiently.
- Maintain cleanliness, organisation, and health & safety standards.
- Deliver memorable experiences, embodying Big Mamma values: warmth, professionalism, teamwork, and problem-solving.
Your Skills & Qualities:
- Passion for Italian food and a big smile!
- High energy, proactive, and team-oriented.
- Excellent customer service and communication skills.
- Previous experience in a busy restaurant environment.
- Flexible availability, including weekends and evenings.
What We Offer:
- Permanent full-time role, 5-day working week with 2 consecutive days off.
- £16.71 per hour + Tronc.
- Staff meals served family-style.
- 15% employee discount across all Big Mamma restaurants.
- Referral bonus: £500 when you refer a friend.
- Employee of the Month award and recognition programs.
- Access to mental health & wellness support (Open Up).
- Financial well-being support via Wagestream.
- Regular training, career growth opportunities, and mobility across UK and European venues.
Big Mamma is an equal opportunity employer – we welcome applicants from all backgrounds.
Join our team and help us create unforgettable moments for our guests!
#JoinBigMamma