Location: London, United Kingdom
Job Type: Full-time
Job Overview
The Chancery Rosewood has recently opened in the heart of Mayfair and is seeking friendly, professional, and detail-oriented Hotel Receptionists to join the Front Office team.
This role is ideal for someone passionate about hospitality and guest service. As the first point of contact, you will welcome guests, assist with check-ins and check-outs, and ensure every visitor enjoys a smooth and memorable stay.
Key Responsibilities
- Welcome guests and manage check-ins and check-outs with professionalism and warmth
- Anticipate guest needs and provide personalised service
- Provide information about hotel services, facilities, and the local area
- Handle reservations, guest requests, and feedback efficiently
- Work closely with other departments to ensure a smooth guest experience
Requirements
- Previous experience in a luxury hotel or customer-facing role is preferred
- Friendly, confident, and professional communication skills
- Strong problem-solving abilities and attention to detail
- Passion for delivering exceptional guest experiences
Benefits & Rewards
Working with Rosewood Hotel Group offers a range of benefits, including:
- Competitive salary plus service charge
- Complimentary meals during shifts
- Travel discounts across Rosewood Hotels & Resorts
- Wellbeing and employee assistance programmes
- Career development, training, and promotion opportunities
- Supportive and inclusive work environment
Diversity & Inclusion
Rosewood is committed to creating an inclusive workplace where everyone is treated fairly and with respect. The company values diversity and provides equal opportunities for individuals from all backgrounds.
Work Location: In person (London)