Location: Hagley Road, Birmingham B16 9NA
Pay: £12.21 per hour
Job Type: Part-time, Temporary with potential permanent position
Job Overview
We are looking for a friendly, professional, and customer-focused Hotel Receptionist to join our team. You will play a key role in creating a welcoming experience for our guests by providing excellent customer service, managing bookings, and ensuring smooth daily reception operations.
This is a great opportunity for someone who enjoys working in a fast-paced hospitality environment and delivering high-quality guest experiences. Previous hotel experience is preferred but not essential, as full training can be provided.
Key Responsibilities
- Welcome guests warmly and provide efficient check-in and check-out services
- Manage room reservations and update booking information using the hotel system
- Respond to guest enquiries in person, by phone, and via email in a professional manner
- Provide information about hotel facilities, local attractions, and nearby services
- Handle guest requests, complaints, and concerns with patience and professionalism
- Work closely with housekeeping and maintenance teams to ensure guest rooms and facilities are ready
- Maintain a clean, organised, and welcoming reception area
- Follow excellent telephone and customer service standards at all times
- Support the smooth running of daily hotel operations
Requirements
- Previous experience in hospitality or customer service is desirable
- Excellent communication and interpersonal skills
- Friendly, professional, and welcoming attitude
- Ability to stay calm and organised while managing multiple tasks
- Strong attention to detail and problem-solving skills
- Good telephone etiquette and customer service approach
- Ability to work afternoon and evening shifts
- Additional languages are an advantage
Benefits
- Competitive hourly pay of £12.21
- Free parking available
- Company events
- Opportunity to progress from temporary to permanent employment
Work Location: In person