Location: Shirley South, B90 1QQ
Job Type: Full-time
Salary: £22,000 – £24,000 per year
Benefits
- Company pension
- Sick pay
- 25 days annual leave plus bank holidays
- Additional holiday entitlement with length of service
- Medicash healthcare benefits, including dental and optical support
- Virtual GP access and therapy services
- Enhanced company sick pay
- Life assurance
- Study support and professional development opportunities
- Access to a dedicated learning academy
- 24/7 mental health support
- Extra day off on your birthday
- Annual volunteer day for charitable work
- Employee benefits and recognition platform
About Centrick
With headquarters in Birmingham and teams located across the UK, Centrick is a collaborative and forward-thinking business. We invest in our people, technology, and ways of working to deliver outstanding results for our clients, customers, and colleagues.
The Role
As a Receptionist, you will be the first point of contact for residents, visitors, and contractors, ensuring a professional and welcoming experience at all times. This role combines customer service, administration, building management support, and operational responsibilities.
Key Responsibilities
- Manage the Management Office reception desk and greet residents, visitors, and contractors.
- Provide excellent customer service and respond to enquiries professionally.
- Carry out administrative duties using Microsoft Office applications, including Excel and Outlook.
- Receive, sort, and distribute post and parcels while maintaining accurate records.
- Handle signed-for deliveries in accordance with company procedures.
- Report concerns, complaints, and site issues to the Estate Management team.
- Conduct routine building inspections and patrols to ensure communal areas remain safe, clean, and compliant.
- Monitor CCTV systems and provide recordings when required.
- Manage keys and access devices in line with security procedures.
- Coordinate contractor visits, bookings, and site access.
- Maintain accurate resident contact information and update internal systems regularly.
- Follow all site procedures, checklists, and Health & Safety requirements.
- Deliver a professional, helpful, and knowledgeable service at all times.
Skills and Experience
To be successful in this role, you should have:
- Strong customer service skills with a friendly and professional approach.
- Excellent verbal and written communication abilities.
- High attention to detail and accuracy in record-keeping and administrative tasks.
- Confidence using CCTV systems and basic IT software, including email, spreadsheets, and online portals.
- The ability to work independently and collaboratively within a team.
- A good understanding of Health & Safety responsibilities.
Why Join Centrick?
At Centrick, we value diversity, inclusion, and professional growth. We are committed to creating a supportive workplace where everyone can thrive. If you require any adjustments during the recruitment process, we will be happy to assist.
If you are organised, customer-focused, and enjoy working in a varied and people-oriented role, we would love to hear from you.