Location: Manchester City Centre, M3 1LE
Reports To: Assistant Building Operations Manager
About the Role
We are looking for a dedicated Housekeeper to maintain high standards of cleanliness across communal areas and grounds in a new residential development in Manchester City Centre. You will work as part of a housekeeping team and contribute to a safe, welcoming environment for residents.
Key Responsibilities
Cleaning Duties:
- Clean and maintain communal floors (mopping, sweeping, vacuuming) including foyers, stairwells, lifts, and amenity areas.
- Dust, wipe, and polish surfaces such as balustrades, handrails, skirting boards, and window sills.
- Remove cobwebs, clean light fittings, mirrors, and other high-touch surfaces.
- Maintain carpets and hard floors, ensuring they are free of dirt, stains, and smears.
- Polish doors, buttons, and lift interiors to ensure a professional appearance.
Customer Service:
- Greet residents with a friendly, approachable attitude.
- Respond to resident requests and provide guidance as required.
- Assist with utility meter readings upon request.
Health & Safety:
- Report any health and safety concerns promptly.
- Follow safe working practices and manage cleaning chemicals responsibly.
Administrative Duties:
- Complete and sign daily cleaning checklists.
- Maintain cleaning supplies and submit requests to the line manager.
Additional Responsibilities:
- Maintain a professional appearance, including wearing the provided uniform.
- Perform other reasonable duties as assigned by the line manager.
Skills & Attributes Required
Critical Skills:
- Excellent attention to detail with pride in high-quality work.
- Ability to work independently and manage priorities efficiently.
- Strong organizational and time-management skills.
- Flexibility and adaptability in a dynamic environment.
- Good communication and teamwork skills.
Knowledge:
- Understanding of Health & Safety regulations.
- Knowledge of COSHH and manual handling techniques.
- Familiarity with working at heights is desirable.
Personal Profile:
- Open, approachable, and customer-focused when interacting with residents.
- Empathetic and able to handle requests promptly or escalate appropriately.
- Supportive team member willing to take on additional tasks when needed.