Location: Manchester M3 1LE
Job Type: Full-time
Reports To: Assistant Building Operations Manager
About the Role
We are seeking a dedicated Housekeeper to maintain exceptional cleanliness and presentation across a new residential development in Manchester City Centre. You will work as part of the housekeeping team and wider site team, ensuring communal areas and grounds are spotless while delivering excellent customer service to residents.
Key Responsibilities
Cleaning Duties
- Clean communal floor coverings (mopping, sweeping, vacuuming), foyers, stairwells, lifts, amenity areas, and window ledges
- Dust, damp-wipe, and polish communal surfaces including handrails, skirting boards, and window sills
- Remove cobwebs and polish mirrors, doors, and lift buttons
- Wipe high-touch surfaces such as light switches, door furniture, and fire extinguishers
- Maintain carpets and hard flooring, ensuring all surfaces are dirt- and streak-free
Customer Service
- Greet residents in a friendly and approachable manner
- Respond to resident requests and provide guidance where needed
- Assist with tasks such as utility meter readings
Health & Safety
- Report safety concerns to the line manager
- Follow safe working practices and handle cleaning chemicals responsibly
- Adhere to COSHH regulations and manual handling guidelines
Administrative Duties
- Complete daily cleaning inspection checklists
- Manage cleaning supplies and maintain organized storage areas
Additional Responsibilities
- Maintain professional appearance and wear staff uniform at all times
- Perform other reasonable duties as assigned by the line manager
Skills & Attributes Required
- Strong attention to detail and pride in delivering high-quality work
- Ability to work independently and manage priorities efficiently
- Excellent organizational, time management, and teamwork skills
- Flexible, adaptable, and professional in all interactions
- Knowledge of Health & Safety, COSHH, and working at heights
Personal Profile
- Maintain open, approachable communication with colleagues and residents
- Provide outstanding customer service, handling requests respectfully and escalating issues when necessary
- Support the team by assisting with additional tasks as needed