Location: Twickenham, TW1 4BW
Salary: £17,316–£23,088 per annum, pro rata
Full-time equivalent: £28,860 per annum
Hours: 22.5–30 hours per week
Contract: Permanent
Team: Twickenham Shop
Weekend working: Required as part of a rota
About the role
We are looking for an enthusiastic and organised Assistant Shop Manager to join our team at our brand-new Twickenham shop.
This is an exciting opportunity to help establish and grow a new retail operation from the beginning. Working closely with the Shop Manager, you will support the day-to-day running of the shop, help maximise sales, deliver excellent customer service and create a welcoming shopping environment.
You will also play an important role in supporting and motivating our volunteers, processing and merchandising donated goods, promoting Gift Aid and ensuring the shop maintains high standards and operates efficiently and in accordance with our policies and procedures.
About you
We are looking for someone with experience of supporting the management of a retail environment and a strong understanding of:
- Customer service
- Cash handling
- Stock management
- Health and safety
- Retail operations and merchandising
You will be organised, proactive and confident working in a busy environment. You should be comfortable managing competing priorities, supporting and motivating volunteers, and building positive relationships with customers, colleagues and the wider community.
You will also need:
- Excellent communication skills
- Strong IT and organisational skills
- A flexible and positive approach to work
- The ability to work independently as well as part of a team
- A willingness to work weekends as part of a rota
What we offer
As part of our team, you will receive a competitive salary and a comprehensive range of benefits, including:
Pension
Eligible employees can join the NHS Pension Scheme or our stakeholder pension scheme, with employer contributions of up to 7%.
Annual leave
- 27 days’ annual leave plus Bank Holidays
- Annual leave increases with length of service
- Two weeks’ paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
- Generous sick pay scheme
- Enhanced maternity, adoption and paternity pay
- Flexible working arrangements
- Death-in-service benefits
- Reimbursement of professional membership fees
- Eye care
- Employee referral scheme
- Blue Light Discount Card
Health and wellbeing
- Employee Assistance Programme
- Occupational Health support
- Mindfulness sessions
- Mental Health First Aiders
About us
At Shooting Star Children’s Hospices, we are committed to safeguarding and promoting the welfare of children and young people. We expect all employees to share this commitment.
We are also committed to equality, diversity and inclusion. We want everyone who works and volunteers with us to feel welcomed, respected and valued, regardless of their background or circumstances.
Our values are:
Professionalism • Respect • Integrity • Diversity • Excellence
Safeguarding and recruitment checks
Employment is subject to satisfactory references and a DBS check. We consider all applicants in line with the Rehabilitation of Offenders Act 1974.
How to apply
If you have any questions about this opportunity, please contact:
Joe Tooze
Email: joe.tooze@shootingstar.org.uk
Telephone: 07973 828895
Anticipated closing date: 20 September 2026
Please note that this vacancy may close earlier if sufficient applications are received. Interviews will be conducted on a rolling basis, so early applications are encouraged.
We look forward to hearing from you.