Location: West London
Salary: Up to £35,000 per year (including service charge & benefits)
Contract Type: Full-Time, Permanent
Hours: 40 hours/week
About the Role:
Nobu Hotel London Portman Square is seeking a Receptionist to be the welcoming face of our luxury hotel. You’ll ensure every guest experience—from arrival to departure—is seamless, personalised, and memorable. This role is perfect for individuals with a passion for hospitality, attention to detail, and experience in guest-facing roles, ideally within a luxury hotel environment.
Key Responsibilities:
- Provide a warm, professional, and lasting first impression for all guests
- Manage the full guest journey with care and precision
- Build strong relationships with VIPs, repeat visitors, and new guests
- Respond to enquiries promptly and professionally
- Maintain a tidy, well-presented reception area
- Use OPERA system to manage guest information efficiently
- Anticipate guest needs and deliver personalised service
- Handle cashiering duties accurately
- Support and train new team members
- Liaise effectively with other hotel departments
- Uphold safety and security standards at the front desk
- Embody Nobu values: Family, Crafted, Smile, Kokoro
Requirements:
- Experience in front-of-house or guest-facing roles (luxury hotel experience preferred)
- Excellent communication and interpersonal skills
- Proactive, professional, and detail-oriented
- Ability to thrive in a fast-paced environment
- Passion for delivering exceptional hospitality
Benefits:
- Up to 33 days holiday (depending on service)
- £1,000 Refer-a-Friend scheme
- Employee awards, social events, and wellness initiatives
- Discounted stays at Nobu Hotels worldwide
- Discounts on food, beverage, Pilates, and wellness treatments
- Free meals while on duty
- Career progression and learning opportunities within Nobu Hotels
- Life Assurance & Cycle to Work Scheme
Why Join Us:
Nobu Hotels combines modern luxury with Japanese-inspired minimalism. From 243 guest rooms and suites to a world-class restaurant and event spaces, Nobu London Portman Square is a hub of exceptional hospitality. Join a team that values creativity, passion, and delivering extraordinary experiences.