Job Overview
We are looking for a friendly and professional Hotel Receptionist to join our team. In this role, you will be the first point of contact for guests, ensuring a warm welcome and smooth experience from check-in to check-out. You will also manage reservations and support daily front desk operations in a busy hospitality environment.
This position is ideal for someone who enjoys customer service and working in a team-focused setting. Previous hotel experience is preferred but not essential.
Key Responsibilities
- Welcome guests on arrival and assist with check-in and check-out procedures
- Manage bookings and reservations using the hotel management system
- Provide information about hotel services, facilities, and local attractions
- Handle guest enquiries by phone, email, and in person in a professional manner
- Maintain excellent telephone etiquette when dealing with guests and suppliers
- Respond to guest concerns quickly and escalate issues when needed
- Coordinate with housekeeping and maintenance teams to ensure rooms and facilities are ready and well maintained
- Keep the reception area clean, organised, and welcoming at all times
Requirements
- Previous experience in hospitality or customer service is desirable
- Strong communication and interpersonal skills
- Professional, friendly, and guest-focused attitude
- Ability to remain calm under pressure and multitask effectively
- Good organisational skills with attention to detail
- Knowledge of professional phone etiquette
- Multilingual skills are an advantage but not essential
- Willingness to work mainly afternoon and evening shifts
Job Details
- Job Type: Part-time, Temporary with potential to become permanent
- Pay Rate: £12.21 per hour
- Work Location: On-site
- Benefits: Free parking, company events