Location: Birmingham B15 3DU
Pay: £12.21 – £14.00 per hour
Job Type: Part-time / Full-time | Permanent
Expected Hours: 30 – 48 per week
About the Role:
We are seeking an experienced and enthusiastic Hotel Supervisor to oversee daily operations at our six-bedroom boutique hotel and fine dining restaurant. The ideal candidate will be detail-oriented, passionate about hospitality, and committed to delivering outstanding guest experiences. This role requires managing staff, ensuring operational efficiency, and maintaining seamless guest communications. Multilingual or bilingual candidates are highly desirable to cater to our diverse international clientele.
Key Responsibilities:
- Lead and supervise all hotel departments, including front desk, housekeeping, food & beverage, and maintenance.
- Assist the General Manager in developing and implementing operational policies and procedures.
- Support human resources functions, including recruitment, training, performance reviews, and staff development.
- Ensure exceptional guest service and promptly resolve any complaints or issues.
- Coordinate with suppliers and vendors to maintain smooth daily operations.
- Assist in maintaining accurate financial records and operational planning.
- Ensure compliance with health, safety, and industry standards.
- Promote a positive and professional working environment that encourages teamwork.
- Maintain cleanliness and presentation of guest rooms and public areas to the highest standard.
Requirements:
- Proven supervisory experience in the hospitality industry, ideally in a hotel setting.
- Extensive knowledge of guest services and hotel operations.
- Strong leadership skills with the ability to motivate and manage diverse teams.
- Experience in HR functions, including recruitment, training, and staff management.
- Bilingual or multilingual abilities are highly advantageous.
- Excellent organisational skills and a keen eye for detail.
- Experience managing budgets, financial reporting, and operational planning is desirable.
- Must be authorised to work in the United Kingdom.
Why Join Us:
This is an exciting opportunity for a hospitality professional to lead a vibrant team, enhance guest experiences, and grow their career within the boutique hotel sector.
Work Location: On-site