Location: Butts, Coventry, CV1 3GG
Salary: £25,400 – £26,440 per year
Work Type: Full-Time, Permanent
Shift: Night shift (11:00 PM – 7:00 AM, 5 days per week, flexible rota)
Benefits: Free parking, company pension, complimentary meals and uniform, discounted worldwide hotel rooms, 28 days holiday per year (pro-rata)
About the Role
The Ramada Hotel and Suites by Wyndham Coventry is a 166-bedroom hotel overlooking Coventry City Centre and Warwickshire. We are seeking a Night Receptionist to join our Front Office team and ensure guests enjoy a seamless experience during the night hours.
Key Responsibilities
- Welcome and assist guests during arrival, stay, and departure, following standard operating procedures and brand standards.
- Develop a strong understanding of all front office systems.
- Conduct night audits and hotel safety checks to ensure guest and staff safety.
- Adhere to hotel security, fire, and health & safety regulations; attend mandatory trainings.
- Support day team operations to maintain exceptional service around the clock.
Qualifications & Skills
- Enthusiastic and positive personality with high personal presentation standards.
- Professional, confident, and excellent communication skills.
- Previous experience as a receptionist in a busy hotel is advantageous.
- Knowledge of Opera Cloud PMS is desirable.
- Eligible to live and work in the UK (documented evidence required).
This is a fantastic opportunity to work in a professional, guest-focused environment with training and development opportunities