Location: Beckenham
Salary: £25,458 per annum, pro rata
Hours: 14 hours per week
Contract: 6-month fixed-term contract
Location: 175 High Street, Beckenham, BR3 1AH
About the role
Are you an experienced retail professional who enjoys working with people and wants your work to make a meaningful difference?
The British Red Cross is looking for an enthusiastic Assistant Shop Manager to join our friendly charity shop team in Beckenham.
This is an opportunity to use your retail experience while helping raise vital funds to support the British Red Cross and the communities we serve across the UK and around the world.
What you’ll be doing
Working alongside the Shop Manager, you’ll help run a successful, customer-focused charity shop and represent the British Red Cross on the high street.
Your responsibilities will include:
- Supporting the day-to-day running of the shop and helping achieve financial and commercial targets.
- Creating a welcoming shopping environment and delivering excellent customer service.
- Working on the shop floor while also supporting behind-the-scenes operations.
- Helping recruit, induct, manage and develop a dedicated team of volunteers.
- Supporting the Shop Manager with the effective organisation of the store.
- Making sure the shop reflects the values and reputation of the British Red Cross.
- Adapting to the changing needs of the store and working flexibly when required.
Every day will be different, giving you plenty of opportunities to use your retail, customer service and people-management skills.
What we’re looking for
You’ll be a strong fit for this role if you have:
- Previous experience working in a retail environment.
- A genuine passion for providing excellent customer service.
- Strong communication and interpersonal skills.
- Experience supporting or managing a team, ideally including volunteers.
- Commercial awareness and an understanding of financial targets and performance measures.
- Good IT skills and confidence using digital systems.
- A flexible approach and the ability to respond to the needs of the shop.
- A positive, people-focused attitude and an interest in supporting your local community.
What we offer
As part of the British Red Cross, you’ll have access to a range of benefits, including:
- Flexible working: Flexitime, compressed hours, job sharing and remote/hybrid working where appropriate.
- Annual leave: 36 days including bank holidays, with the option to buy up to 5 additional days.
- Pension: Up to 6% contributory pension.
- Learning and development: Access to a range of career development and learning opportunities.
- Employee discounts: Blue Light Discount Card, Tickets For Good and access to an employee benefits platform.
- Wellbeing support: Peer Supporters, Employee Assistance Programme and Headspace App.
- Cycle to Work: Access to the Cycle2Work scheme.
Our commitment to inclusion
We are proud to be a Disability Confident and Carers Confident employer.
The British Red Cross is committed to creating an inclusive, equitable and wellbeing-focused workplace where everyone feels valued, respected and able to thrive.
We welcome different perspectives, value lived experience and work to remove barriers to fair opportunities for our staff and volunteers.
Apply now
If you’re passionate about retail, enjoy working with people and want to use your skills to support a humanitarian organisation, we’d love to hear from you.
Closing date: 23:59 on Monday 5 October 2026
Interviews: Expected to commence shortly after the closing date.
Together, we are the world’s emergency responders.