Location: Kings Heath
Salary: £26,000–£26,500 per year
Benefits: 25 days’ annual leave, 25% staff discount, company pension, Employee Assistance Programme, Cycle to Work Scheme, season ticket loan and more.
Make a Difference Through Retail
At Mind Retail, our shops are about much more than selling pre-loved items. Every sale helps fund Mind’s vital mental health services, while our shops provide welcoming, supportive spaces for customers, volunteers and local communities.
We’re looking for an enthusiastic and motivated Shop Manager to take ownership of our Kings Heath shop. This is an opportunity to lead a team, drive commercial performance and make a meaningful difference to people’s lives.
Your Role
As Shop Manager, you’ll have the freedom to run your shop with creativity and independence. You’ll be responsible for achieving strong sales and profit results while maintaining excellent standards and delivering outstanding customer service.
You’ll lead and support a diverse team of employees and volunteers, creating an inclusive environment where everyone feels valued and has the opportunity to develop.
Your responsibilities will include:
- Leading, motivating and developing your team of staff and volunteers.
- Taking responsibility for the overall performance of the shop.
- Maximising sales, income and profitability.
- Maintaining high standards of merchandising, presentation and customer service.
- Planning and prioritising your own workload and that of your team.
- Building strong relationships with customers, volunteers and the local community.
- Using your commercial awareness to identify opportunities and improve performance.
- Creating a welcoming and supportive environment that reflects Mind’s values.
What We’re Looking For
We’re looking for someone who can bring strong leadership, commercial awareness and a genuine commitment to excellent customer service.
Ideally, you’ll have:
- Previous experience as a retail manager or in a similar management position.
- The ability to lead, motivate and inspire a diverse team.
- Strong organisational and prioritisation skills.
- Commercial awareness and a focus on achieving results.
- A customer-focused approach.
- The ability to work independently and take ownership of your responsibilities.
- A commitment to Mind’s values and behaviours.
Most importantly, you’ll want to make a positive difference and help us achieve our vision: a society where everyone experiencing a mental health problem gets the support and respect they deserve.
What We Offer
We want our people to feel supported, valued and able to develop their careers. As a Shop Manager, you’ll receive:
- Competitive salary of £26,000–£26,500 per year.
- 25 days’ annual leave, pro rata for part-time employees.
- 25% staff discount across all Mind shops.
- Company pension and life assurance.
- Comprehensive, personalised induction.
- Development workshops, courses and additional qualifications.
- Family-friendly policies and enhanced pay.
- Strong support for work-life balance.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Interest-free season ticket loan.
- Access to exclusive discounts at more than 160 retailers through our employee savings app.
About Mind Retail
Mind Retail operates almost 200 charity shops across England and Wales, generating around £21 million in net income each year to support mental health services.
We have ambitious plans for the future and are continuing to grow our impact. By joining us, you’ll become part of a passionate team committed to fighting for better mental health and creating a more supportive future for everyone.
Equality, Diversity & Inclusion
We believe that diversity makes us stronger. We welcome people from all backgrounds and value the different experiences, perspectives and ideas that each person brings.
We are committed to creating an inclusive workplace where everyone can be themselves, feel respected and have the opportunity to thrive.
Safer Recruitment
Mind Retail is committed to safeguarding and promoting the welfare of employees and volunteers. Depending on the responsibilities of the role, successful applicants may be required to provide references and complete an enhanced DBS check, including relevant Children’s Barred List and/or Adults’ Workforce checks.
Mind Retail is an equal opportunities employer. We welcome applications from all communities and are committed to fair and inclusive recruitment, regardless of race, gender, religion, sexual orientation, caring responsibilities, age, disability or offending background.
This vacancy is exempt from the Rehabilitation of Offenders Act 1974 and relevant amendments.
Ready to Make an Impact?
If you’re an experienced retail leader who wants to combine commercial success with meaningful social impact, we’d love to hear from you.
Join Mind Retail. Join the fight for better mental health.
Please note that Mind Retail reserves the right to close this vacancy early if we receive a high volume of strong applications, so early applications are encouraged.