💷 Salary: £28,436.01 per year
📄 Contract: Permanent
🕒 Hours: 35 hours per week, full-time
📍 Location: Manchester – Agile working
📅 Closing Date: 2 October 2026
About the Role
One Manchester is looking for an organised and customer-focused Income Assistant to join its Income Team.
You’ll play an important role in supporting income collection and helping customers manage their accounts. Around half of the role will focus on managing former tenant arrears, including proactive case management, customer communication, and setting up sustainable repayment arrangements.
Key Responsibilities
- Manage a caseload of former tenant arrears accounts.
- Negotiate and monitor repayment arrangements.
- Support Housing Benefit and Universal Credit processes.
- Respond to customer, colleague, and agency enquiries.
- Manage the Income Team inbox.
- Process rent adjustments, refunds, transfers, and credit reviews.
- Support income collection campaigns and CRM updates.
- Assist with court and eviction administration.
- Prepare and maintain accurate documentation and records.
- Help improve services and achieve team performance targets.
- Follow company policies covering safeguarding, health and safety, equality, diversity, and inclusion.
What We’re Looking For
You should have:
- Experience in an administrative role with competing deadlines.
- Experience working towards targets and KPIs.
- Strong organisation and communication skills.
- Excellent record-keeping abilities.
- Good IT skills.
- The ability to work independently and as part of a team.
- A flexible and proactive approach to improving processes.
Desirable experience:
- Income collection or housing administration.
- Managing a customer caseload.
- Former tenant arrears management.
Benefits
- 27 days’ annual leave, increasing to 30 days after three years, plus UK bank holidays.
- Option to buy or sell annual leave.
- Flexible and agile working where applicable.
- Pension with an 11.4% employer contribution.
- Healthcare cash plan.
- 24/7 Employee Assistance Programme.
- Perkbox discounts and wellbeing benefits.
- Cycle to Work scheme.
- Access to Manchester Credit Union.
- Support for relevant professional qualifications and memberships.
About One Manchester
One Manchester owns and manages more than 12,000 homes across central, south, and east Manchester. The organisation provides housing, support, and services designed to help customers and communities thrive.
If you’re organised, customer-focused, and interested in housing income administration, this could be an opportunity to develop your career while making a positive contribution to local communities.