The Municipal Hotel & Spa MGallery – Liverpool (L2)
Job Type
Full-time (40 hours per week)
Benefits
- Employee discounts
- Company pension
- Friends and family hotel rates
- Discounted stays through Accor Heartist® Programme
- Free meals during shifts
- Birthday holiday
- Gratuities
- Discounted local parking
- Referral and reward schemes
- Social events
- Access to Hapi Benefits
About the Role
The Municipal Hotel & Spa MGallery is Liverpool’s first five-star hotel, located within a beautifully restored historic landmark. Since opening in 2023, the hotel has become a destination offering luxury accommodation, exceptional dining, stylish bars, and a state-of-the-art spa.
We are looking for a friendly, professional, and enthusiastic Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a vital role in creating memorable experiences from arrival through departure.
Key Responsibilities
- Welcome guests with warmth, professionalism, and efficiency.
- Complete check-in and check-out procedures accurately.
- Deliver outstanding customer service throughout each guest’s stay.
- Anticipate guest needs and provide personalised assistance.
- Monitor arrivals, departures, and guest requests.
- Maintain excellent presentation and attention to detail.
- Work closely with all hotel departments to ensure a seamless guest experience.
- Use the Opera Reservation System (experience preferred) to manage bookings and guest information.
- Resolve guest enquiries and concerns promptly and professionally.
What We’re Looking For
We recruit based on attitude and potential as much as experience. The ideal candidate will have:
- A positive, can-do attitude.
- Excellent communication and interpersonal skills.
- A passion for hospitality and customer service.
- Strong organisational and time management abilities.
- Professional appearance and attention to detail.
- Ability to work effectively in a fast-paced team environment.
- Previous hotel reception experience is desirable.
- Experience using the Opera Reservation System is an advantage but not essential.
Working Hours
- Full-time position (40 hours per week).
- Five shifts over seven days.
- Flexible shift patterns, including weekends and holidays.
Why Join Us?
As part of the Municipal Hotel & Spa MGallery, you’ll become a valued member of both the Accor and RBH Hospitality family. We are committed to supporting your personal and professional development while providing excellent employee benefits and career progression opportunities.
Our workplace celebrates diversity, teamwork, and delivering exceptional guest experiences. If you’re passionate about hospitality and enjoy making people feel welcome, we’d love to hear from you.
Apply today and become part of our award-winning hospitality team.